Customer Service Rep (CSR)

Pine Valley Plumbing; Merrimack (NH); Remote; USD 25,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Bonus opportunities

Paid time off

Job summary

Pine Valley Plumbing in Merrimack, NH is hiring a full-time Customer Service Representative. The role starts as a remote position with plans to move to an in-office location in Merrimack when the new office opens in 2027.

The hourly pay range is $18 - $30, with health, dental, vision, and life insurance, paid time off, and other benefits. You will handle inbound calls, schedule and dispatch, coordinate technicians, process payments, and maintain customer records while delivering exceptional

Qualifications

• 1+ year of experience using scheduling/dispatching software (FieldPulse or similar).
• Experience handling calls, appointment scheduling, and rescheduling.
• Familiarity with FieldPulse, ServiceTitan, Housecall Pro, Jobber, or similar platforms.
• Strong multitasking abilities with the capacity to manage calls, scheduling, and dispatching simultaneously.
• Excellent communication, organization, and problem-solving skills.
• Ability to work independently in a remote environment.

Responsibilities

• Answer inbound calls and schedule appointments.
• Book service requests and coordinate technician dispatches.
• Follow up on estimates, memberships, and completed services; process payments.
• Maintain accurate customer records and assist with administrative tasks.

Skills

Scheduling software

Multitasking

Communication

Remote work

Tools

FieldPulse

ServiceTitan

Housecall Pro

Jobber

Job description

Pine Valley Plumbing, located in Merrimack, NH, is seeking a skilled full-time Customer Service Representative. This full-time position offers an hourly pay range of $18 - $30 and will begin as a remote role until our new office opens in 2027.

Our team also enjoys great benefits, including:

• Health, dental, vision, and life insurance
• Bonus opportunities
• Paid time off (PTO)
• Career growth and advancement opportunities
• Uniforms provided
• No on-calls, nights, or weekends

PINE VALLEY PLUMBING: OUR MISSION

At Pine Valley Plumbing, we have built a positive workplace culture centered on honesty, efficiency, and delivering outstanding service. As a family-owned company, we take pride in serving our community with professionalism, quality workmanship, and a customer-first approach. We provide expert plumbing solutions for residential and commercial customers while fostering a supportive environment where employees can grow and succeed.

When you join our team, you'll become part of a company that values work-life balance, professional development, and teamwork. We believe our people are our greatest asset and are committed to creating opportunities for long-term success.

YOUR SCHEDULE

The typical working hours for this role are Monday through Friday, 8:00 AM to 5:00 PM.

This position will begin as a remote role, transitioning to an in-office position when our new Merrimack location opens in 2027.

YOUR DAY

As a Customer Service Representative, you will be the first point of contact for our customers, delivering exceptional service while helping keep daily operations running smoothly. Your day will include answering inbound calls, scheduling appointments, booking service requests, and coordinating technician dispatches through FieldPulse or similar software.

You will follow up with customers regarding estimates, memberships, and completed services, process payments, maintain accurate customer records, and assist with administrative tasks as needed. Success in this role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while ensuring a seamless experience for both customers and technicians.

REQUIREMENTS FOR A CUSTOMER SERVICE REPRESENTATIVE

• 1+ year of experience using scheduling and dispatching software (FieldPulse or similar)
• Experience handling customer calls, appointment scheduling, and rescheduling
• Familiarity with FieldPulse, ServiceTitan, Housecall Pro, Jobber, or similar platforms
• Strong multitasking abilities with the capacity to manage calls, scheduling, and dispatching simultaneously
• Excellent communication, organization, and problem-solving skills
• Ability to work independently in a remote environment

Must have the ability to pass a background check and drug screening test.