Customer Experience & SAP Order Coordinator

Riversidenaturalfoodsltd; Chicago (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401k matching

Profit sharing

Tuition reimbursement

Job summary

Riverside Natural Foods Ltd. is seeking a Customer Service Coordinator to ensure accurate entry of customer orders, manage inquiries, and maintain master data across Riverside systems.

You will collaborate with Planning, Logistics, and Sales to support customers and drive timely order processing. Ideal candidates bring 0–2 years in customer service or logistics, familiarity with SAP, and strong Excel/Outlook skills.

Qualifications

• High School Diploma required; post-secondary education in Business, Supply Chain, or a related field preferred.
• 0–2 years of customer service, administrative, logistics, or supply chain experience.
• Experience in a manufacturing, distribution, or CPG environment is considered an asset.
• Proficiency with Microsoft Office applications, particularly Outlook and Excel.
• SAP experience is an asset but not required.

Responsibilities

• Accurately enter customer orders, changes, cancellations, and returns in SAP and other systems.
• Monitor customer service communications and ensure inquiries are acknowledged and routed to the appropriate team members.
• Verify order information for accuracy and completeness prior to order processing.
• Support customers with routine inquiries related to order status, shipment tracking, delivery confirmations, and product availability.
• Generate and distribute standard customer reports, order confirmations, and shipment documentation.
• Maintain customer records and master data in accordance with company procedures.
• Supports Finance by helping gather documentation to root cause customer compliance fines, deductions, and chargebacks when required.
• Coordinate with Planning, Logistics, Warehouse, and Sales teams to obtain information required to support customer requests.

Skills

Microsoft Excel

Microsoft Outlook

Education

High School Diploma

Post-secondary education in Business or Supply Chain

Tools

SAP

Job description

Riverside Natural Foods Ltd. is seeking a Customer Service Coordinator to ensure accurate entry of customer orders, manage inquiries, and maintain master data across Riverside systems.

You will collaborate with Planning, Logistics, and Sales to support customers and drive timely order processing. Ideal candidates bring 0–2 years in customer service or logistics, familiarity with SAP, and strong Excel/Outlook skills.