Account Coordinator

Ironwear; West Palm Beach (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401k with company match

Job summary

Ironwear is seeking an Account Coordinator to act as the link between customers, the Sales Team, and internal personnel. You will handle inquiries, process orders, and support customers in making informed product choices.

Responsibilities include answering calls and emails, evaluating orders for Processing, assisting with product inquiries, and maintaining accurate data in our ERP/CRM systems. A two-year related background and MS Office proficiency are expected.

Qualifications

• Minimum two years related experience.
• High school degree or GED required.
• Proficient in Microsoft Office.
• CX ticketing platform experience is a plus.

Responsibilities

• Answer incoming phone calls, emails, and chats with first-class service.
• Evaluate and write up incoming orders for Processing Department.
• Assist customers with product inquiries on inventory, pricing, orders.
• Understand product knowledge to address questions and concerns.
• Offer alternative or additional products to boost sales and service.
• Communicate with processing team and Account Managers to ensure accurate orders.
• Process paperwork for orders, RMAs, and backorders; maintain data in systems.

Skills

Verbal and written communication

MS Office

Multi-tasking

Organized

Interpersonal skills

CX ticketing platforms

Education

High school degree or GED

Tools

Zendesk

Gorgias

Kustomer

Job description

Ironwear is an established and growing safety solution provider. For over 35 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Account Coordinator will assist as a direct link between our customers, Sales Team, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing first-class customer service, addressing all customer needs, and helping customers make informed decisions about products to purchase.

Responsibilities:

• Answer incoming phone calls, customer support emails, and customer chats while providing a first-class customer experience.
• Evaluate and write up incoming orders and present them to the Processing Department.
• Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods.
• Have a basic understanding of company product knowledge to properly address customer questions and concerns.
• Offer customers alternative or additional products to boost sales and provide first-class customer service.
• Provide customer outreach when necessary to relay and evaluate any pending issues.
• Communicate cross-functionally with the processing team and Account Managers to ensure orders are processed accurately, including price validation, shipping methods/costs, and backorders.
• Communicate with account managers to address any customer concerns.
• Process all paperwork for customer orders, RMAs, and backorders.
• Compile pertinent customer data in provided documentation and flag any concerns or patterns to management.
• Maintain and collect accurate customer data in our ticketing, ERP, and CRM platforms.

Required Skills/Abilities:

• Superior verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Ability to multi-task in a demanding environment.
• Organized and meticulous.
• Strong interpersonal skills.
• CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar).

Education and Experience:

• High school degree or GED required.
• A minimum of two years related experience.

• Career growth & development

• Competitive Compensation Plan
• Group benefits including medical, dental, and vision benefits with 100% premiums paid by Ironwear
• Paid Time Off
• Paid Holidays
• 401k with company match