Account Coordinator

Ironwear; Town of Florida (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Career growth & development

Competitive Compensation Plan

Medical, dental, and vision benefits with 100% premiums paid

Paid Time Off

401k with company match

Job summary

A safety solution provider located in New York is seeking an Account Coordinator for a full-time position. The role entails customer support, order processing, and maintaining strong customer relationships. The ideal candidate should have excellent communication skills and a minimum of two years of relevant experience. The company offers competitive compensation and comprehensive benefits including medical insurance and 401k with a company match.

Qualifications

• Excellent communication skills, both verbal and written.
• Two years of related experience is required.
• Organized and meticulous with strong interpersonal skills.

Responsibilities

• Answer incoming calls, emails, and chats to provide customer support.
• Evaluate and write up incoming orders for processing.
• Assist customers with inquiries on inventory and pricing.
• Communicate with account managers regarding customer concerns.
• Process all necessary paperwork for customer orders.

Skills

Superior verbal and written communication skills

Proficient in Microsoft Office Suite

Strong interpersonal skills

Multi-tasking ability in a demanding environment

Experience with CX ticketing platforms

Education

High school degree or GED

Tools

Microsoft Office Suite

CX ticketing platform (e.g., Zendesk)

Job description

Ironwear is an established and growing safety solution provider. For over 30 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Account Coordinator will assist as a direct link between our customers, Sales Team, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing first-class customer service, addressing all customer needs, and helping customers make informed decisions about products to purchase.

Responsibilities

• Answer incoming phone calls, customer support emails, and customer chats while providing a first-class customer experience
• Evaluate and write up incoming orders and present them to the Processing Department
• Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods
• Have a basic understanding of company product knowledge to properly address customer questions and concerns
• Offer customers alternative or additional products to boost sales and provide first-class customer service
• Provide customer outreach when necessary to relay and evaluate any pending issues
• Communicate cross-functionally with the processing team and Account Managers to ensure orders are processed accurately, including price validation, shipping methods/costs, and backorders
• Communicate with account managers to address any customer concerns
• Process all paperwork for customer orders, RMAs, and backorders
• Compile pertinent customer data in provided documentation and flag any concerns or patterns to management
• Maintain and collect accurate customer data in our ticketing, ERP, and CRM platforms

Requirements

• Superior verbal and written communication skills
• Proficient in Microsoft Office Suite
• Ability to multi-task in a demanding environmentOrganized and meticulous
• Strong interpersonal skills
• CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar)

Education and Experience

• High school degree or GED required
• A minimum of two years related experience

Benefits

• Career growth & development
• Competitive Compensation Plan
• Group benefits including medical, dental, and vision benefits with 100% premiums paid by Ironwear
• Paid Time Off
• Paid Holidays
• 401k with company match

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

IT Services and IT Consulting