Client Success & Orders Coordinator (PPE)

Ironwear; Deer Park (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Career growth & development

Medical, dental, and vision benefits (

Paid Time Off

Paid Holidays

401k with company match

Job summary

Ironwear, a safety solutions provider with 35+ years in PPE, is seeking an Account Coordinator to bridge customers, the Sales Team, and internal staff. You will handle inquiries, process orders, and support product-related decisions to ensure superior service.

In this role you will maintain orders, assist with pricing questions, and help customers select the right products while contributing to a positive customer experience. This position is on-site in a fast-growing team.

Qualifications

• High school diploma or GED required.
• Minimum of two years related experience.
• Superior verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Ability to multi-task in a demanding environment.
• Organized and meticulous.
• Strong interpersonal skills.
• CX ticketing platform experience is a plus (Zendesk/Kustomer/Gorgias).

Responsibilities

• Answer incoming phone calls, customer support emails, and customer chats while providing a first-class customer experience.
• Evaluate and write up incoming orders and present them to the Processing Department.
• Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods.
• Have a basic understanding of company product knowledge to properly address customer questions and concerns.
• Offer customers alternative or additional products to boost sales and provide first-class customer service.
• Provide customer outreach when necessary to relay and evaluate any pending issues.
• Communicate cross-functionally with the processing team and Account Managers to ensure orders are processed accurately, including price validation, shipping methods/costs, and backorders.
• Communicate with account managers to address any customer concerns.
• Process all paperwork for customer orders, RMAs, and backorders.
• Compile pertinent customer data in provided documentation and flag any concerns or patterns to management.
• Maintain and collect accurate customer data in our ticketing, ERP, and CRM platforms.

Skills

Communication

MS Office

Multi-tasking

Organization

Interpersonal skills

CX ticketing

Education

High school diploma or GED

Tools

Zendesk

Kustomer

Gorgias

CRM software

Job description

Ironwear, a safety solutions provider with 35+ years in PPE, is seeking an Account Coordinator to bridge customers, the Sales Team, and internal staff. You will handle inquiries, process orders, and support product-related decisions to ensure superior service.

In this role you will maintain orders, assist with pricing questions, and help customers select the right products while contributing to a positive customer experience. This position is on-site in a fast-growing team.