Customer Experience & Sales Support Specialist

McWane, Inc.; United States; Vor Ort; USD 30.000 - 33.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision insurance

Life insurance (company paid)

401(k) with company match

Paid time off

Zusammenfassung

McWane Ductile New Jersey is seeking a Receptionist/Sales Support Representative to manage customer interactions, process orders, and support shipping operations. You will coordinate scheduling, respond to inquiries, and help maintain high levels of customer satisfaction in a fast-paced environment.

The role requires attention to detail, strong communication skills, and proficiency with Microsoft D365. The pay rate ranges from $22.00 to $24.00 per hour, depending on experience and

Qualifikationen

• Knowledge of Microsoft D365.
• 3
• Minimum of 2 years of relevant experience in a fast-paced shipping or logistics environment.
• Proficiency in Microsoft Office.
• Experience with CRM systems, particularly Sales LOGIX, is a plus.
• Strong team orientation with a collaborative mindset.
• Exceptional verbal and written communication skills.

Aufgaben

• Greet and welcome visitors in a professional and courteous manner.
• Answer, screen, and route incoming phone calls to appropriate departments or individuals.
• Monitor visitor sign-in process and issue visitor badges in accordance with company policy.
• Demonstrate professional phone etiquette and manage written communications including letters and emails.
• Support sales department with clerical tasks including filing, scanning, and document preparation.
• Respond promptly and effectively to all customer inquiries, ensuring high levels of service and satisfaction.
• Accurately enter and review sales orders in Microsoft D365 system in accordance with established procedures.
• Coordinate shipping, including scheduling of loading and deliveries.
• Troubleshoot and resolve customer issues in a timely and professional manner.
• Monitor inventory levels and confirm product availability to meet customer demand.
• Ensure compliance with company safety and security protocols.
• Collect and distribute company mail as required.

Kenntnisse

Communication skills

Teamwork

Customer service

Verbal and written communication

Tools

Microsoft D365

Sales LOGIX

CRM systems

Microsoft Office

Jobbeschreibung

McWane Ductile New Jersey is seeking a Receptionist/Sales Support Representative to manage customer interactions, process orders, and support shipping operations. You will coordinate scheduling, respond to inquiries, and help maintain high levels of customer satisfaction in a fast-paced environment.

The role requires attention to detail, strong communication skills, and proficiency with Microsoft D365. The pay rate ranges from $22.00 to $24.00 per hour, depending on experience and