Client Success & Support Specialist I

ABI Document Support Services, Inc.; Atlanta (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

ABI Document Support Services, Inc. is seeking a Customer Service Specialist to respond to client inquiries and proactively contact clients to resolve issues. The role aims to build long-term rapport with ordering clients and guide orders through operational processes to completion.

You will provide ongoing communications updates to internal and external customers and coordinate with multiple departments to ensure customer satisfaction and timely resolutions.

Qualifications

• Legal services experience preferred.
• Familiarity with HIPAA requirements.
• Experience in insurance claims or customer service/sales.

Responsibilities

• Respond to client inquiries via email or phone and log all interactions.
• Proactively monitor assigned clients to identify delays and communicate reasons.
• Explain situations clearly and update clients with statuses.
• Review cancellations and settlements before routing to Production.
• Verify work orders for validity and compliance.
• Handle special orders with tight deadlines and provide support to Account Managers.
• Resolve technical issues forwarded from clients and coordinate with internal teams.
• Prepare confidential correspondence and reports, coordinating with departments as needed.

Skills

45 WPM typing

Analytical skills

Problem-solving

Self-motivated

Prioritization under pressure

Multitasking

Adapt to change

Time management

Education

High School Diploma or equivalent

Job description

ABI Document Support Services, Inc. is seeking a Customer Service Specialist to respond to client inquiries and proactively contact clients to resolve issues. The role aims to build long-term rapport with ordering clients and guide orders through operational processes to completion.

You will provide ongoing communications updates to internal and external customers and coordinate with multiple departments to ensure customer satisfaction and timely resolutions.