Customer Experience & Sales Support Specialist

Kennicott Brothers Company; Roseville (MN); On-site; USD 28,000 - 30,000; Full time

Job summary

Kennicott Brothers Company in the Twin Cities area seeks a dedicated Customer Service Representative to support house accounts, phone and walk-in customers. This full-time role emphasizes service excellence in a fast-paced environment.

You will handle transactions, assist with orders, build lasting relationships, and record customer feedback to help improve services. A high school diploma or equivalent is required; CRM/POS systems and Microsoft Office skills are a plus.

Qualifications

• Proven experience in customer service, sales, or a related field.
• Strong communication and interpersonal skills.
• Commitment to delivering high levels of customer service and satisfaction.
• Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
• Experience in Customer Relationship Management systems, Point of Sale systems, and Microsoft Office Suite a plus.
• High school diploma or equivalent.

Responsibilities

• Provide high-quality customer service to house accounts and walk-in customers, ensuring their needs and inquiries are addressed promptly and efficiently.
• Assist customers with transactions, orders, and purchases, ensuring a smooth and satisfactory experience.
• Build and maintain positive relationships with customers, ensuring repeat business and customer loyalty.
• Maintain accurate and up-to-date customer records in the Customer Relationship Management system and prepare related documentation.

Skills

Customer service

Sales

Communication

Interpersonal skills

Multitasking

POS systems

CRM systems

Microsoft Office

Education

High school diploma

Job description

Kennicott Brothers Company in the Twin Cities area seeks a dedicated Customer Service Representative to support house accounts, phone and walk-in customers. This full-time role emphasizes service excellence in a fast-paced environment.

You will handle transactions, assist with orders, build lasting relationships, and record customer feedback to help improve services. A high school diploma or equivalent is required; CRM/POS systems and Microsoft Office skills are a plus.