Customer Experience Specialist (In-Store & Phone)

Kennicott Brothers Co; Atlanta (GA); On-site; USD 23,000 - 26,000; Full time

Job summary

Kennicott Brothers Co. in Atlanta, GA is seeking a dedicated Customer Service Representative to support house accounts, phone and walk-in customers. You will manage transactions, respond to inquiries and foster positive relationships.

Ideal candidates have strong communication skills, experience with CRM and POS systems, and proficiency in Microsoft Office. A high school diploma or equivalent is required, with a commitment to service excellence in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Proven experience in customer service or sales.
• Strong communication and interpersonal skills.
• Experience with CRM and POS systems is a plus.
• Proficiency with Microsoft Office Suite is desirable.

Responsibilities

• Provide high-quality service to house accounts, phone and walk-in customers.
• Handle inquiries with accurate information and solutions.
• Assist customers with transactions and orders for a smooth experience.
• Support the customer experience in partnership with the branch.
• Capture upsell opportunities during interactions.
• Maintain accurate customer records in CRM and manage related documentation.

Education

High school diploma or equivalent

Tools

CRM software

POS systems

Microsoft Office

Job description

Kennicott Brothers Co. in Atlanta, GA is seeking a dedicated Customer Service Representative to support house accounts, phone and walk-in customers. You will manage transactions, respond to inquiries and foster positive relationships.

Ideal candidates have strong communication skills, experience with CRM and POS systems, and proficiency in Microsoft Office. A high school diploma or equivalent is required, with a commitment to service excellence in a fast-paced environment.