Remote CSR: Retention & Solutions Specialist

eSalon; Los Angeles (CA); Remote; USD 43,715,000 - 59,162,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401K Match

Paid time off

Company holidays

Complimentary color services

Job summary

eSalon, a Los Angeles-area beauty brand, is seeking a remote, full-time Customer Service Representative to support our growing client base. You will engage via phone, email, and chat, helping clients achieve satisfaction and reduce churn.

The role requires Mon-Fri 8:00 AM-5:00 PM PST availability, with occasional travel to El Segundo, CA for trainings and team events. Strong communication and CRM experience are valued as you build lasting customer relationships.

Qualifications

• Provide customer service via phone, email, and chat.
• Retain clients and reduce churn while gathering insights.
• Document client interactions accurately.
• Collaborate with other departments and provide feedback.

Responsibilities

• Provide customer service via phone, email, and chat.
• Use consultative sales to assess client goals and propose solutions.
• Retain clients in accordance with company requirements.
• Meet and exceed individual goals.
• Document client interactions accurately.
• Communicate ongoing retention activity and progress.
• Reply to clients and reviews through social media.
• Project professionalism and collaborate with other departments.

Skills

Customer service

Phone sales

CRM systems

Zendesk

Written communication

Communication skills

Multitasking

Remote work

Attentive listening

Tools

Zendesk

Job description

eSalon, a Los Angeles-area beauty brand, is seeking a remote, full-time Customer Service Representative to support our growing client base. You will engage via phone, email, and chat, helping clients achieve satisfaction and reduce churn.

The role requires Mon-Fri 8:00 AM-5:00 PM PST availability, with occasional travel to El Segundo, CA for trainings and team events. Strong communication and CRM experience are valued as you build lasting customer relationships.