Customer Services Representative I

Shapco; Conroe (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Shapco is seeking a Customer Services Representative I to support sales staff by handling quotes and orders and ensuring timely, accurate entry of sales information into ERP/CRM systems.

Qualifications include a minimum of 2 years of sales experience, strong communication, attention to detail, and familiarity with Microsoft Office and ERP software; pre-employment drug testing and eligibility to work in the U.S. are noted.

Qualifications

• Minimum 2 years of sales experience.
• Willingness to learn and receive instruction.

Responsibilities

• Maintain active communications with customers and co-workers regarding sales opportunities and status reports. Document communications within CRM.
• Ensure project quotes or proposals are processed within the CRM in a timely manner while being professional, accurate and meeting customer specifications.
• Verify customer-approved quotes are signed and accompanied with company terms and conditions.
• Verify orders are processed timely and accurately within the ERP system.
• Understand and be familiar with fabricated ductile iron and pump product components, coatings, specifications, and industry standards.

Skills

Sales experience

Communication skills

Attention to detail

Problem-solving

Organization

Reliability

Tools

Microsoft Office

ERP software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Services Representative I

Salary Range: $18.00 To $22.00 Hourly

ROLE AND RESPONSIBILITIES:The Customer Service Representative supports sales staff in maintaining and cultivating relationships, processing quotes and orders, and ensuring sales information is entered into the ERP/CRM systems timely and accurately.

The essential duties and responsibilities include, but are not limited to:

• Maintain active communications with customers and co-workers regarding sales opportunities and status reports. Document communications within CRM.
• Ensure project quotes or proposals are processed within the CRM in a timely manner while being professional, accurate and meeting customer specifications.
• Verify customer-approved quotes are signed are accompanied with company terms and conditions.
• Verify orders are processed timely and accurately within the ERP system.
• Understanding and being familiar with fabricated ductile iron and pump product components, coatings, specifications, and industry standards.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Minimum 2 years of sales experience and willingness to learn and receive instruction.

PREFERRED SKILLS

• Familiarity of Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Familiarity with ERP Software.
• Strong communication skills with internal/external customers.
• Strong attention to detail.
• Strong problem-solving skills.
• Strong organizational skills.
• Punctual, reliable, and cooperative with others.

ADDITIONAL NOTES

• Pre-employment drug testing shall be required.
• All applicants shall be authorized to work in the U.S.

COMPENSATION AND BENEFITS

• After 30 days of employment, employee is eligible for company benefits including medical, dental, vision, sick pay, vacation accruals, and 401(k). Sick pay and vacation accrual begin once employed.