Customer Experience & Sales Enablement Specialist

SKY VC; Orlando (FL); On-site; USD 52,000 - 90,000; Full time

Job summary

ThreatLocker, based in Orlando, FL, seeks a Customer Experience Ambassador to turn marketing engagement into sales opportunities. You will link Marketing and Sales, qualify leads, book product demonstrations, and drive event registrations.

The ideal candidate excels at building relationships, follows up consistently, and delivers measurable results while coordinating with Marketing, Sales, and Events. This is an in-office role in Orlando.

Qualifications

• 1-3 years in business development, sales development, lead generation, or a similar customer-facing role.
• Strong written and verbal communication skills, with confidence engaging prospects over the phone.
• Experience with CRM and marketing automation platforms; HubSpot experience is a plus.
• Self-motivated, persistent, and able to work toward measurable performance goals.

Responsibilities

• Identify and secure strategic guests for high-value activations (such as Formula 1 race weekends).
• Follow up on inbound marketing leads based on Sales criteria, including lead status, engagement level, geographic region, and ownership.
• Engage prospects via phone calls, emails, and personalized outreach to understand needs, qualify interest, and identify opportunities.
• Book qualified product demonstrations and coordinate seamless handoffs to Sales representatives.
• Maintain consistent follow-up with prospects not yet ready to engage with Sales, nurturing relationships.
• Ensure accurate lead tracking, activity documentation, and status updates in the CRM.

Skills

Communication

CRM experience

Relationship building

Organization

Tools

HubSpot

Job description

ThreatLocker, based in Orlando, FL, seeks a Customer Experience Ambassador to turn marketing engagement into sales opportunities. You will link Marketing and Sales, qualify leads, book product demonstrations, and drive event registrations.

The ideal candidate excels at building relationships, follows up consistently, and delivers measurable results while coordinating with Marketing, Sales, and Events. This is an in-office role in Orlando.