Customer Experience & Sales Coordinator

Total Security Solutions; Fowlerville (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

Total Security Solutions in Fowlerville, MI seeks a Sales & Customer Service Specialist to move quotes, process orders, and keep CRM data accurate. You will serve as the first point of contact for customers calling, supporting the Sales team from initial inquiry to final delivery, and helping ensure a smooth, fast customer experience.

You will track job status, coordinate with Operations, Production, and Finance, and drive timely certificates of insurance and tax documentation.

Qualifications

• High school diploma or equivalent.
• 2+ years in sales administration, inside sales support, customer service or related role.
• Experience with a CRM system (e.g., Salesforce, HubSpot).
• Proficient with Google Workspace, including spreadsheets.
• Excellent verbal and written communication skills.
• Strong organization and multitasking skills in a fast-paced environment.

Responsibilities

• Prepare and send quotes; follow up on pending quotes and open opportunities.
• Process customer orders and purchase orders; confirm pricing, terms and scope match the quote.
• Set up new customers and maintain customer master data, contacts and opportunity status in the CRM.
• Prepare sales reports and track sales performance metrics; provide regular updates to the Sales Director and leadership team.
• Keep accurate and timely records of contracts, purchase orders and other sales documents.
• Serve as the first point of contact for customer phone and email inquiries; resolve questions and complaints quickly and professionally, and elevate when needed.
• Partner with Sales, Operations, Production and Finance to keep orders on schedule and deliver on time.
• Drive certificate of insurance (COI) requests and submissions; verify sales tax status and collect tax exemption documentation.

Skills

CRM experience

Communication skills

Organizational skills

Google Workspace

Education

High school diploma or equivalent

Tools

Salesforce

HubSpot

ERP systems

Job description

Total Security Solutions in Fowlerville, MI seeks a Sales & Customer Service Specialist to move quotes, process orders, and keep CRM data accurate. You will serve as the first point of contact for customers calling, supporting the Sales team from initial inquiry to final delivery, and helping ensure a smooth, fast customer experience.

You will track job status, coordinate with Operations, Production, and Finance, and drive timely certificates of insurance and tax documentation.