Customer Experience & Retention Specialist

Thomas Specia - State Farm Agent; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Thomas Specia - State Farm Agent in San Antonio is seeking a Customer Relations Representative to deliver exceptional service and support to clients. You will handle inquiries, update records, and work closely with the team to ensure client satisfaction.

If you are personable, organized, and able to thrive in a fast-paced environment, this role offers growth opportunities, training, and a path to advance within the agency.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Stress management

Job description

Thomas Specia - State Farm Agent in San Antonio is seeking a Customer Relations Representative to deliver exceptional service and support to clients. You will handle inquiries, update records, and work closely with the team to ensure client satisfaction.

If you are personable, organized, and able to thrive in a fast-paced environment, this role offers growth opportunities, training, and a path to advance within the agency.