Customer Experience & Retention Specialist

Cameron Barnes - State Farm Agent; Royal Oak (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

License reimbursement

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Cameron Barnes - State Farm Agent in Michigan is seeking a Customer Relations Representative to deliver exceptional customer experiences, resolve inquiries, and support the growth of a small agency.

You'll work with a close-knit team, focus on service, retention, and community needs, with opportunities for internal advancement when goals are met. Competitive benefits include health insurance, 401(k) matching, and flexible scheduling.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service

Stress management

Job description

Cameron Barnes - State Farm Agent in Michigan is seeking a Customer Relations Representative to deliver exceptional customer experiences, resolve inquiries, and support the growth of a small agency.

You'll work with a close-knit team, focus on service, retention, and community needs, with opportunities for internal advancement when goals are met. Competitive benefits include health insurance, 401(k) matching, and flexible scheduling.