Customer Experience & Retention Specialist

Dondrell Swanson - State Farm Agent; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Opportunity for advancement

Training & development

Vision insurance

Flexible schedule

Health insurance

Job summary

An insurance agency in Arizona is seeking a Customer Relations Representative to provide exceptional client experiences and support the agency's growth. In this role, you will manage customer inquiries, maintain client records, and assist with retention strategies. Strong communication and problem-solving skills are essential, along with a preferred background in customer service. This position offers opportunities for internal growth in a supportive environment.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Job description

An insurance agency in Arizona is seeking a Customer Relations Representative to provide exceptional client experiences and support the agency's growth. In this role, you will manage customer inquiries, maintain client records, and assist with retention strategies. Strong communication and problem-solving skills are essential, along with a preferred background in customer service. This position offers opportunities for internal growth in a supportive environment.