Customer Success & Retention Specialist

Seanslateragency; Colorado; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Training & development

Opportunity for advancement

Job summary

A local insurance agency in Centennial, CO is seeking a Customer Relations Representative. This role involves managing customer inquiries, assisting with retention strategies, and maintaining records. Ideal candidates possess strong communication and problem-solving skills, and previous customer service experience is preferred. The agency promotes a supportive team environment with opportunities for career growth.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication Skills

Problem-Solving Skills

Customer Service

Stress Management

Job description

A local insurance agency in Centennial, CO is seeking a Customer Relations Representative. This role involves managing customer inquiries, assisting with retention strategies, and maintaining records. Ideal candidates possess strong communication and problem-solving skills, and previous customer service experience is preferred. The agency promotes a supportive team environment with opportunities for career growth.