Customer Experience & Retention Specialist

Shane Andrus - State Farm Agent; Paducah (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Advancement opportunities

Paid time off

Training & development

Health insurance

Job summary

Shane Andrus - State Farm Agent in Paducah, KY is seeking a Customer Relations Representative to deliver exceptional service. You will handle inquiries, maintain records, and support retention while working with a friendly agency team.

This role emphasizes clear communication, problem solving, and the ability to stay calm under pressure, with opportunities for growth and team bonuses aligned with goals.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

Shane Andrus - State Farm Agent in Paducah, KY is seeking a Customer Relations Representative to deliver exceptional service. You will handle inquiries, maintain records, and support retention while working with a friendly agency team.

This role emphasizes clear communication, problem solving, and the ability to stay calm under pressure, with opportunities for growth and team bonuses aligned with goals.