Customer Relations Representative - State Farm Agent Team Member

Shane Satterfield - State Farm Agent; Owensboro (KY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Shane Satterfield - State Farm Agent in Owensboro, Kentucky, is seeking a client care specialist to deliver exceptional customer experiences and support the agency's growth. The ideal candidate will possess strong communication skills, be empathetic towards clients, and have a passion for assisting others.

The role involves managing customer inquiries, resolving issues, and collaborating with team members to enhance customer satisfaction. With opportunities for advancement, this position is perfect for motivated and sales-oriented individuals.

Qualifications

• Excellent communication and problem-solving abilities.
• Preferred experience in customer service roles.
• Ability to maintain composure in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with departments to ensure satisfaction.

Skills

Communication and problem-solving skills

Experience in customer service

Ability to handle high-stress situations calmly

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a client care specialist at Shane Satterfield State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.