Customer Success & Retention Specialist

Gerard Ciraulo - State Farm Agent; Succasunna (NJ); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Training & development

Job summary

Gerard Ciraulo - State Farm Agency is seeking a Customer Service Representative to deliver exceptional service and support to our clients in New Jersey. You will handle customer inquiries, resolve issues, and contribute to a smooth, responsive insurance experience for community members.

This role emphasizes attentive communication, problem-solving, and teamwork with agency staff to maintain accurate records, support retention efforts, and ensure high levels of customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service experience

Job description

Gerard Ciraulo - State Farm Agency is seeking a Customer Service Representative to deliver exceptional service and support to our clients in New Jersey. You will handle customer inquiries, resolve issues, and contribute to a smooth, responsive insurance experience for community members.

This role emphasizes attentive communication, problem-solving, and teamwork with agency staff to maintain accurate records, support retention efforts, and ensure high levels of customer satisfaction.