Customer Experience & Retention Specialist

Ultimate Staffing; Chanhassen (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Paid time off

Job summary

Ultimate Staffing is seeking a Customer Experience Representative to deliver high-quality service across programs. You will assist customers by phone and correspondence, resolve inquiries, and process account updates while supporting retention through up-selling and cross-selling where appropriate.

The role emphasizes customer focus, clear communication, and teamwork. Competitive hourly pay with benefits and opportunities for training and growth are included.

Qualifications

• Associate’s degree or equivalent
• 1–2 years of customer service experience preferred
• Strong communication skills and attention to detail
• Proficiency with Microsoft Word, Excel, and Outlook

Responsibilities

• Handle inbound customer calls and written inquiries with professionalism
• Provide accurate information and resolve customer issues efficiently
• Meet performance goals for quality, productivity, and attendance
• Process customer requests, documentation, and correspondence
• Use product knowledge to support retention and sales opportunities

Job description

Ultimate Staffing is seeking a Customer Experience Representative to deliver high-quality service across programs. You will assist customers by phone and correspondence, resolve inquiries, and process account updates while supporting retention through up-selling and cross-selling where appropriate.

The role emphasizes customer focus, clear communication, and teamwork. Competitive hourly pay with benefits and opportunities for training and growth are included.