Customer Experience Representative

Ultimate Staffing; Chanhassen (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Paid time off

Job summary

Ultimate Staffing is seeking a Customer Experience Representative to deliver high-quality service across programs. You will assist customers by phone and correspondence, resolve inquiries, and process account updates while supporting retention through up-selling and cross-selling where appropriate.

The role emphasizes customer focus, clear communication, and teamwork. Competitive hourly pay with benefits and opportunities for training and growth are included.

Qualifications

• Associate’s degree or equivalent
• 1–2 years of customer service experience preferred
• Strong communication skills and attention to detail
• Proficiency with Microsoft Word, Excel, and Outlook

Responsibilities

• Handle inbound customer calls and written inquiries with professionalism
• Provide accurate information and resolve customer issues efficiently
• Meet performance goals for quality, productivity, and attendance
• Process customer requests, documentation, and correspondence
• Use product knowledge to support retention and sales opportunities

Job description

Salary: USD22 - USD22 per hour

Customer Experience Representative

We’re seeking customer‑focused professionals to deliver high‑quality service and support across multiple programs. In this role, you’ll assist customers via phone and correspondence, resolve inquiries, process account updates, and support retention through up‑selling and cross‑selling when appropriate.

What You’ll Do

• Handle inbound customer calls and written inquiries with professionalism
• Provide accurate information and resolve customer issues efficiently
• Meet performance goals for quality, productivity, and attendance
• Process customer requests, documentation, and correspondence
• Use product knowledge to support retention and sales opportunities

What We’re Looking For

• Associate’s degree and 1–2 years of experience, or equivalent combination
• Prior call center or customer service experience preferred
• Background in sales and/or upselling
• Strong communication skills and attention to detail
• Proficiency with Microsoft Word, Excel, and Outlook
• Reliable, team‑oriented, and motivated to learn

Why Join Us

• Competitive pay and comprehensive benefits
• Paid time off and 401(k) with company match
• Training, tuition reimbursement, and growth opportunities
• Supportive, collaborative work environment