Customer-Experience Retail & Ecommerce Associate

Gopuff; California (MO); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance for FT

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time

EAP through AllOne Health

Job summary

Gopuff is seeking a Retail Sales Associate in Marina Del Rey to deliver an excellent customer experience as a cashier, merchandiser, and e-commerce support. You will stock, merchandise, and process orders while maintaining a clean store environment and supporting various tasks.

Responsibilities include enrolling customers into BevMo!’s ClubBev and the Gopuff App, making product recommendations, and ensuring accurate packing and dispatch of orders.

Qualifications

• Must be 21 years of age.
• Retail, e-commerce or warehouse experience preferred.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Model company values in all actions, communication and decision-making
• Maintain store standards by assisting with stocking, merchandising and e-commerce operations recovering the store to maintain cleanliness; and completing various operational projects/tasks
• Performs any other duties as directed by management
• Consistently create a positive customer experience through the utilization of the sales and customer service programs
• Educate and enroll customers into BevMo!’s ClubBev Program and the Gopuff App.
• Use product knowledge and BevMo! training to make product recommendations to customer
• Provide the customer with solutions, such as product substitutions or special ordering a product when applicable
• Pick and pack items on a per order basis for dispatch to customers
• Ability to ensure accuracy of items picked/packed
• Clean and organize warehouse

Skills

Communication

Driving results

Process management

Collaboration

Customer service

Job description

Gopuff is seeking a Retail Sales Associate in Marina Del Rey to deliver an excellent customer experience as a cashier, merchandiser, and e-commerce support. You will stock, merchandise, and process orders while maintaining a clean store environment and supporting various tasks.

Responsibilities include enrolling customers into BevMo!’s ClubBev and the Gopuff App, making product recommendations, and ensuring accurate packing and dispatch of orders.