Customer-Centric Retail Associate — E‑Commerce & Fulfillment

Gopuff; Santa Rosa (CA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time

EAP through AllOne Health

Job summary

Gopuff in Santa Rosa, CA is seeking a Retail Sales Associate to deliver an excellent customer experience while handling cashiering, sales floor merchandising, replenishment, receiving and e-commerce fulfillment.

You will use product knowledge to recommend items, enroll customers in the BevMo ClubBev and the Gopuff App, and support warehouse and order-packing tasks. Benefits include medical/dental/vision, a 401(k) plan and employee discounts.

Responsibilities

• Model company values in all actions, communication and decision-making
• Maintain store standards by assisting with stocking, merchandising and e-commerce operations recovering the store to maintain cleanliness; and completing various operational projects/tasks
• Performs any other duties as directed by management
• Consistently create a positive customer experience through the utilization of the sales and customer service programs
• Educate and enroll customers into BevMo!’s ClubBev Program and the Gopuff App.
• Use product knowledge and BevMo! training to make product recommendations to customer
• Provide the customer with solutions, such as product substitutions or special ordering a product when applicable
• Pick and pack items on a per order basis for dispatch to customers
• Ability to ensure accuracy of items picked/packed
• Clean and organize warehouse

Job description

Gopuff in Santa Rosa, CA is seeking a Retail Sales Associate to deliver an excellent customer experience while handling cashiering, sales floor merchandising, replenishment, receiving and e-commerce fulfillment.

You will use product knowledge to recommend items, enroll customers in the BevMo ClubBev and the Gopuff App, and support warehouse and order-packing tasks. Benefits include medical/dental/vision, a 401(k) plan and employee discounts.