Customer Experience Retail Associate

Goodwill Industries of Middle Tennessee, Inc.; Franklin (VA); On-site; USD 16,531 - 22,041; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Sales Floor Associate to maintain a welcoming store environment and support positive shopper experiences. You will handle POS transactions, assist customers with locating products, and help with merchandising and store readiness throughout your shift.

The role emphasizes friendly service, adherence to procedures, and teamwork. In-person work with openings and closings required; prior retail experience is a plus, and a high school

Qualifications

• High School Diploma or equivalent preferred.
• Prior retail, customer service, or production experience preferred, but not required.
• Ability to follow established processes and safety guidelines.

Responsibilities

• Deliver friendly, respectful shopper service and greet customers.
• Accurately process point-of-sale transactions and support smooth customer flow at front end.
• Support shop-ready merchandising and basic replenishment to maintain store presentation.
• Assist with sign placement, fixture organization, and product presentation per guidelines.
• Maintain cleanliness, organization, safety, and loss‑prevention practices across shopper‑facing areas.

Skills

Friendly service

Cash handling

Attention to detail

Flexibility

Communication

Education

High School Diploma or equivalent

Tools

POS system

Job description

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Sales Floor Associate to maintain a welcoming store environment and support positive shopper experiences. You will handle POS transactions, assist customers with locating products, and help with merchandising and store readiness throughout your shift.

The role emphasizes friendly service, adherence to procedures, and teamwork. In-person work with openings and closings required; prior retail experience is a plus, and a high school