Customer Experience Advisor, Retail

Cirrus

Alcoa (TN)

On-site

USD 48,000 - 72,000

Full time

14 days+

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Benefits offered by this job

Comprehensive Health Coverage

Employer-Paid Group Life Insurance

Disability insurance

Flexible Spending Accounts

401(k) match after 90 days

PTO and holidays

Parental leave

Tuition reimbursement

Employee discounts

Community & engagement programs

Job summary

Cirrus is seeking a Customer Experience Advisor at its flagship Cirrus Store in Knoxville, TN. The CXA builds lasting relationships with Cirrus owners and pilots, delivering personalized service to enhance satisfaction and drive revenue.

Responsibilities include upselling, relationship management, cross-functional collaboration, product knowledge, and daily store operations, with travel as needed to multiple Cirrus locations and events.

Qualifications

Bachelor's degree in Retail Merchandising, Business, Hospitality, or related fields with 4-7 years of retail or customer service experience.
Proven track record of increasing responsibilities and business growth; proficient with Microsoft Office Suite.
Ability to adapt quickly to new systems; strong work ethic and independent prioritization.
Excellent communication skills; valid driver's license with good driving record and willingness for overnight travel and weekend work.

Responsibilities

Engage customers to upsell or cross-sell products and services.
Develop and maintain relationships with customers before, during, and after interactions.
Collaborate with internal departments to optimize customer experiences and brand loyalty.
Maintain knowledge of Cirrus merchandise, trends, and customer needs to improve recommendations.
Handle daily store operations including opening/closing, transactions, inventory, and merchandising standards.
Identify opportunities to improve merchandise selection, visuals, and processes.
Travel as needed to events or other Cirrus locations.

Skills

Customer service excellence

Excellent communication

Strong work ethic

Independent work

Ability to prioritize tasks

Education

Bachelor's degree in Retail Merchandising, Business, Hospitality, or related fields

Tools

Microsoft Office Suite

Job description

Overview

The Customer Experience Advisor (CXA), based at the Cirrus Store’s flagship location in Knoxville, Tennessee, plays a pivotal role in enhancing customer satisfaction and driving revenue growth within retail operations. This position is dedicated to fostering lifelong relationships with Cirrus aircraft owners and pilots by delivering exceptional service throughout their journey. The CXA leverages a client-centric approach to create personalized experiences that exceed expectations, contribute to a robust aviation experience and grow revenue.

Responsibilities

Customer Engagement and Upselling: Actively engage with customers to understand their needs, address concerns, and identify opportunities for upselling or cross-selling products and services.

Relationship Management: Develop and maintain strong relationships with customers before, during, and after their interactions with the business, ensuring consistent positive brand experiences.

Cross-functional Collaboration: Collaborate with internal departments to optimize customer interactions, expand the use of Cirrus products and services, and foster brand loyalty.

Product Knowledge and Trends: Maintain a comprehensive understanding of Cirrus merchandise, industry trends, and consumer behavior to enhance customer interactions and product recommendations.

Operational Excellence: Perform daily operational tasks including opening and closing the store, processing sales transactions, managing inventory, and ensuring adherence to merchandising standards.

Continuous Improvement: Identify opportunities for store improvements in merchandise selection, visual standards, and operational processes to enhance customer satisfaction and operational efficiency.

Travel Requirements: This role may require travel based on business needs. Specific travel expectations, including frequency, duration, and locations, may vary and will be communicated in advance when possible. Travel may include visits to one or more of the following locations: Duluth, MN; Grand Forks, ND; Orlando/Kissimmee, FL; McKinney, TX; Benton Harbor, MI; Scottsdale/Chandler, AZ, as well as other regions as needed for events or additional business requirements.

Qualifications

Bachelor's degree in Retail Merchandising, Business, Hospitality, or related fields plus 4-7 years of retail or customer service experience

Demonstrated track record of increasing responsibilities and business growth, proficiency in Microsoft Office Suite, and the ability to adapt quickly to new systems.

Strong work ethic, ability to work independently and prioritize tasks in a fast-paced environment, sound judgment, and excellent communication skills.