Service Advisor

Cirrus Aircraft Ltd.; Alcoa, Northern (TN, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

401(k) Plan

Paid PTO

Job summary

Cirrus Aircraft Ltd. seeks a Service Advisor to act as the main liaison between customers and the factory service center, coordinating maintenance scheduling and communicating status updates.

You will build work packages with labor and parts, and serve as the primary contact for service-related communications. This role emphasizes interactions with customers, parts coordination, and ensuring timely and cost-aware maintenance decisions while maintaining up-to-date knowledge of maintenance

Qualifications

• Demonstrated strong Customer service skills.
• Demonstrated strong written and verbal communication skills.
• Demonstrated ability to prioritize multiple objectives, meet deadlines and balance projects.
• Strong working knowledge of Microsoft Office Suite products.

Responsibilities

• Primary contact for Customers regarding scheduling aircraft maintenance and service.
• Coordinate with parts department to pre-order required parts and service bulletin kits.
• Obtain warranty and/or customer approvals prior to work.
• Escalate conditions impacting schedule or workflow.
• Maintain balance of shop capacity and input demand at facility and maintenance bay levels.
• Pre-arrange outside services to meet scheduled return-to-service targets in time.

Skills

Customer service

Written and verbal communication

Prioritization and multitasking

Microsoft Office proficiency

Education

Bachelor's degree in Aviation Management or Aviation Maintenance Technologies

Airframe & Powerplant license

Job description

Overview

The Service Advisor is the primary interface between the Customers of the Factory Service Center and the facilities operations. The Service Advisor is responsible for the continued upkeep and accuracy of the facility's maintenance schedule. The Service Advisor evaluates the demand along with the facilities capacity and coordinates the facilities schedule in order to meet Owner expectations and the facilities operational objectives. The Service Advisor will build work packages, including labor and required parts, based on the type of service performed and serves as the primary contact for communication related to the status scheduled and in process maintenance events.

Responsibilities

• Serves as the primary contact for Customers communication with respect to scheduling aircraft into the service center for maintenance, modifications, and service bulletin/letter compliance (Includes airframe, avionics, and engines).
• Coordinates with parts department to pre-order known required parts and service bulletin kits as required.
• Seeks to obtain warranty and/or customer approvals prior to work being performed.
• Escalate conditions or situations that may impact schedule or workflow.
• Maintains balance of shop capacity to input demand at the facility and maintenance bay levels.
• Pre-arranges outside services with suppliers as required to meet scheduled return to service targets.
• Develops and provides cost estimates/invoices to include upselling optional Service Bulletins along with collecting partial and final payments.
• Becomes familiar with Cirrus reference system to provide retrievable information regarding labor hours, parts cost, etc., regarding frequently quoted services, bulletins, and modifications.
• Keeps current on revisions to inspection requirements, changes in parts prices (particularly service bulletins) warranty status of scheduled aircraft/bulletins, revisions to FAR's and other data that could affect price quotes or customer "down time".
• Research customers' aircraft maintenance history, additional customer requests, service bulletins, air worthiness directives and provides detailed schedule options with lead-times and downtime so the customer can make an informed decision. Includes all CUSTOMER and DEMO aircraft.
• Maintains a weekly maintenance schedule (minimum two-week window).
• Attends daily /weekly crew chief/supervisory meeting, prepared to discuss pre-arranged services, parts/kit availability and other factors that influence the customer's due-out schedule.
• Provides resource and scheduling input for special projects such as modifications, engineering issues.
• Becomes familiar with maintenance task requirements that could affect a work scope maintenance event or the ability of the service center to work on a scheduled aircraft.
• Ensure customer is well informed of the maintenance cost prior to service. Works with customer to obtain work scope approval, deposit and/or payment prior to aircraft departure.
• Support coordination and planning of scheduled aircraft maintenance visits.
• Maintain knowledge of established maintenance programs, Proposal and Sales processes, Scheduling and Capacity Planning, factors influencing aircraft visit span times and intricacies involving aircraft work packages.

Qualifications

Required:

• Bachelors in Aviation Management or Aviation Maintenance Technologies and 2-4 years' experience in aviation maintenance OR 6 years' combination of experience in scheduling or aircraft maintenance with knowledge of aircraft systems, maintenance practices, inspection programs and Federal Aviation Regulations.
• Demonstrated strong Customer service skills
• Demonstrated strong written and verbal communication skills
• Demonstrated ability to prioritize multiple objectives, meet established deadlines and balance multiple projects and assignments
• Strong working knowledge of Microsoft Office Suite products

Preferred:

• 2-4 years prior planning / scheduling experience working in a variable demand fixed capacity environment
• Project Management Professional certification
• Airframe & Powerplant license

Our Benefits: Cirrus provides a range of exciting benefits, including:

• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance
• Flexible Spending Accounts:FSA and HSA offerings with company contributions to HSA
• Well-being:Calm Health, Employee Assistance Program, and wellness incentives through medical provider
• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
• PTO: Various PTO plans starting at 100 hours accrued within the first year
• Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
• Career Development: Tuition reimbursement program and professional growth opportunities
• Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
• Community & Engagement: Company and employee clubs at various locations

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!