Customer Experience Advisor, Retail

Cirrus Aircraft Ltd.; Alcoa, Northern (TN, KY); Hybrid; USD 48,000 - 72,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

401(k) Plan—match up to 5%

Paid time off (PTO) starting at 100+?—

Paid holidays

Tuition reimbursement program

Exclusive discounts on Cirrus Store

Job summary

Cirrus Aircraft Ltd. at the flagship Cirrus Store in Knoxville, TN seeks a Customer Experience Advisor (CXA) to enhance satisfaction and drive revenue through personalized service. You will build lifelong relationships with Cirrus owners and pilots, delivering exceptional experiences across their journey.

You will engage customers, upsell Cirrus products, and collaborate with teams to expand product use while managing daily store operations and travel as needed.

Qualifications

• Bachelor's degree in Retail Merchandising, Business, Hospitality, or related fields.
• 4–7 years of retail or customer service experience.
• Proficiency in Microsoft Office Suite and ability to adapt quickly to new systems.
• Strong work ethic with ability to work independently in a fast-paced environment.
• Valid driver's license with a good driving record and flexibility for overnight travel and weekend work.

Responsibilities

• Actively engage with customers to understand needs and identify upselling opportunities.
• Develop and maintain strong relationships with customers throughout their journey.
• Collaborate with internal departments to optimize customer interactions and foster loyalty.
• Maintain product knowledge and stay updated on trends to enhance recommendations.
• Perform daily store operations including opening/closing, sales processing, and inventory management.
• Identify opportunities for store improvements in merchandising and processes to boost satisfaction and efficiency.
• Travel may be required to various locations for events or business needs.

Skills

MS Office

Retail experience

Communication skills

Education

Bachelor's degree in Retail Merchandising, Business, Hospitality, or related fields

Tools

Microsoft Office Suite

Job description

Overview

The Customer Experience Advisor (CXA), based at the Cirrus Store’s flagship location in Knoxville, Tennessee, plays a pivotal role in enhancing customer satisfaction and driving revenue growth within retail operations. This position is dedicated to fostering lifelong relationships with Cirrus aircraft owners and pilots by delivering exceptional service throughout their journey. The CXA leverages a client-centric approach to create personalized experiences that exceed expectations, contribute to a robust aviation experience and grow revenue

Responsibilities

• Customer Engagement and Upselling: Actively engage with customers to understand their needs, address concerns, and identify opportunities for upselling or cross-selling products and services.
• Relationship Management: Develop and maintain strong relationships with customers before, during, and after their interactions with the business, ensuring consistent positive brand experiences.
• Cross-functional Collaboration: Collaborate with internal departments to optimize customer interactions, expand the use of Cirrus products and services, and foster brand loyalty.
• Product Knowledge and Trends: Maintain a comprehensive understanding of Cirrus merchandise, industry trends, and consumer behavior to enhance customer interactions and product recommendations.
• Operational Excellence: Perform daily operational tasks including opening and closing the store, processing sales transactions, managing inventory, and ensuring adherence to merchandising standards.
• Continuous Improvement: Identify opportunities for store improvements in merchandise selection, visual standards, and operational processes to enhance customer satisfaction and operational efficiency.
• Travel Requirements: This role may require travel based on business needs. Specific travel expectations, including frequency, duration, and locations, may vary and will be communicated in advance when possible. Travel may include visits to one or more of the following locations: Duluth, MN; Grand Forks, ND; Orlando/Kissimmee, FL; McKinney, TX; Benton Harbor, MI; Scottsdale/Chandler, AZ, as well as other regions as needed for events or additional business requirements.

Qualifications

• Bachelor's degree in Retail Merchandising, Business, Hospitality, or related fields plus 4-7 years of retail or customer service experience
• Demonstrated track record of increasing responsibilities and business growth, proficiency in Microsoft Office Suite, and the ability to adapt quickly to new systems.
• Strong work ethic, ability to work independently and prioritize tasks in a fast-paced environment, sound judgment, and excellent communication skills.
• Valid driver's license with a good driving record, flexibility for overnight travel and weekend work.

Our Benefits: Cirrus provides a range of exciting benefits, including:

• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance
• Flexible Spending Accounts:FSA and HSA offerings with company contributions to HSA
• Well-being:Calm Health, Employee Assistance Program, and wellness incentives through medical provider
• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
• PTO: Various PTO plans starting at 100 hours accrued within the first year
• Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
• Career Development: Tuition reimbursement program and professional growth opportunities
• Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
• Community & Engagement: Company and employee clubs at various locations

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

Other DutiesPlease note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug-free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

Pay Range

Salary Range: USD $48,195.58/Yr. - USD $72,293.36/Yr.

Sign On Bonus