Service Advisor

Cirrus Aircraft; Alcoa (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Life and disability insurance

401(k) match

Paid time off & holidays

Parental leave

Career development

Exclusive discounts

Community & engagement

Job summary

Cirrus Aircraft is seeking a Service Advisor to be the primary interface for customers at the Factory Service Center. You will build work packages, coordinate with parts, and provide cost estimates with optional bulletins.

You will stay current on maintenance rules and warranty status while keeping the customer informed of progress and downtime. You will balance shop capacity with demand, arrange outside services, and communicate clearly about pricing and deposit requirements.

Qualifications

• Bachelor's degree in Aviation Management or Aviation Maintenance Technologies with 2–4 years' aviation maintenance experience.
• Six years' mix of scheduling or aircraft maintenance experience with knowledge of aircraft systems and FARs.
• Strong customer service skills.
• Strong written and verbal communication skills.
• Ability to prioritize multiple objectives and meet deadlines.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Be the primary contact for customer communication on scheduling aircraft into the service center for maintenance, modifications, and service bulletins.
• Coordinate with parts to pre-order known required parts and service bulletin kits.
• Seek warranty and customer approvals before work is performed.
• Escalate conditions impacting schedule or workflow.
• Maintain balance of shop capacity and input demand.
• Pre-arrange outside services to meet timelines.
• Develop cost estimates and invoices, including upsell of optional service bulletins.
• Familiarize with Cirrus reference system for labor hours and parts costs.
• Stay current on inspection requirements, price changes, warranty status, and FAR updates.
• Research maintenance history and service bulletins to provide detailed schedule options.
• Maintain a weekly two-week maintenance schedule and participate in daily/weekly meetings.
• Support planning of scheduled maintenance visits and projects.
• Ensure customers are informed of maintenance costs and obtain scope approval and deposits as needed.

Skills

Customer service

Written & verbal communication

Prioritization

Scheduling knowledge

Microsoft Office

Education

Bachelor's degree in Aviation Management or Aviation Maintenance Technologies

Project Management Professional certification

Airframe & Powerplant license

Tools

Microsoft Office Suite

Job description

Overview

The Service Advisor is the primary interface between the Customers of the Factory Service Center and the facilities operations. The Service Advisor is responsible for the continued upkeep and accuracy of the facility's maintenance schedule. The Service Advisor evaluates the demand along with the facilities capacity and coordinates the facilities schedule in order to meet Owner expectations and the facilities operational objectives. The Service Advisor will build work packages, including labor and required parts, based on the type of service performed and serves as the primary contact for communication related to the status scheduled and in process maintenance events.

Responsibilities

• Serves as the primary contact for Customers communication with respect to scheduling aircraft into the service center for maintenance, modifications, and service bulletin/letter compliance (Includes airframe, avionics, and engines).
• Coordinates with parts department to pre-order known required parts and service bulletin kits as required.
• Seeks to obtain warranty and/or customer approvals prior to work being performed.
• Escalate conditions or situations that may impact schedule or workflow.
• Maintains balance of shop capacity to input demand at the facility and maintenance bay levels.
• Pre-arranges outside services with suppliers as required to meet scheduled return to service targets.
• Develops and provides cost estimates/invoices to include upselling optional Service Bulletins along with collecting partial and final payments.
• Becomes familiar with Cirrus reference system to provide retrievable information regarding labor hours, parts cost, etc., regarding frequently quoted services, bulletins, and modifications.
• Keeps current on revisions to inspection requirements, changes in parts prices (particularly service bulletins) warranty status of scheduled aircraft/bulletins, revisions to FAR's and other data that could affect price quotes or customer "down time".
• Research customers' aircraft maintenance history, additional customer requests, service bulletins, air worthiness directives and provides detailed schedule options with lead-times and downtime so the customer can make an informed decision. Includes all CUSTOMER and DEMO aircraft.
• Maintains a weekly maintenance schedule (minimum two-week window).
• Attends daily /weekly crew chief/supervisory meeting, prepared to discuss pre-arranged services, parts/kit availability and other factors that influence the customer's due-out schedule.
• Provides resource and scheduling input for special projects such as modifications, engineering issues.
• Becomes familiar with maintenance task requirements that could affect a work scope maintenance event or the ability of the service center to work on a scheduled aircraft.
• Ensure customer is well informed of the maintenance cost prior to service. Works with customer to obtain work scope approval, deposit and/or payment prior to aircraft departure.
• Support coordination and planning of scheduled aircraft maintenance visits.
• Maintain knowledge of established maintenance programs, Proposal and Sales processes, Scheduling and Capacity Planning, factors influencing aircraft visit span times and intricacies involving aircraft work packages.

Qualifications

Required:

• Bachelors in Aviation Management or Aviation Maintenance Technologies and 2-4 years' experience in aviation maintenance OR 6 years' combination of experience in scheduling or aircraft maintenance with knowledge of aircraft systems, maintenance practices, inspection programs and Federal Aviation Regulations.
• Demonstrated strong Customer service skills
• Demonstrated strong written and verbal communication skills
• Demonstrated ability to prioritize multiple objectives, meet established deadlines and balance multiple projects and assignments
• Strong working knowledge of Microsoft Office Suite products

Preferred:

• 2-4 years prior planning / scheduling experience working in a variable demand fixed capacity environment
• Project Management Professional certification
• Airframe & Powerplant license

Our Benefits: Cirrus provides a range of exciting benefits, including:

• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance
• Flexible Spending Accounts:FSA and HSA offerings with company contributions to HSA
• Well-being:Calm Health, Employee Assistance Program, and wellness incentives through medical provider
• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
• PTO: Various PTO plans starting at 100 hours accrued within the first year
• Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
• Career Development: Tuition reimbursement program and professional growth opportunities
• Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
• Community & Engagement: Company and employee clubs at various locations

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!