Customer Experience Advisor, Retail

Cirrus Aircraft

Alcoa (TN)

On-site

USD 48,000 - 72,000

Full time

14 days+

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Benefits offered by this job

Health coverage

Life & disability insurance

FSA/HSA options

Well-being program

401(k) match

PTO

Parental leave

Tuition reimbursement

Employee discounts

Job summary

The Cirrus Store flagship in Knoxville, TN seeks a Customer Experience Advisor to deliver personalized service, drive revenue, and foster lifelong relationships with Cirrus owners and pilots.

You will engage customers, upsell products, manage store operations, travel as needed, and collaborate across teams to ensure exceptional experiences.

Qualifications

Bachelor's degree in Retail Merchandising, Business, Hospitality, or related fields.
4-7 years of retail or customer service experience.
Proficiency with Microsoft Office Suite and adaptability to new systems.

Responsibilities

Customer Engagement and Upselling: Actively engage with customers to understand their needs, address concerns, and identify opportunities for upselling or cross-selling products and services.
Relationship Management: Develop and maintain strong relationships with customers before, during, and after their interactions with the business, ensuring consistent positive brand experiences.
Cross-functional Collaboration: Collaborate with internal departments to optimize customer interactions, expand the use of Cirrus products and services, and foster brand loyalty.
Product Knowledge and Trends: Maintain a comprehensive understanding of Cirrus merchandise, industry trends, and consumer behavior to enhance customer interactions and product recommendations.
Operational Excellence: Perform daily operational tasks including opening and closing the store, processing sales transactions, managing inventory, and ensuring adherence to merchandising standards.
Continuous Improvement: Identify opportunities for store improvements in merchandise selection, visual standards, and operational processes to enhance customer satisfaction and operational efficiency.

Education

Bachelor's degree in Retail Merchandising, Business, Hospitality, or related fields

Job description

Overview

The Customer Experience Advisor (CXA), based at the Cirrus Store’s flagship location in Knoxville, Tennessee, plays a pivotal role in enhancing customer satisfaction and driving revenue growth within retail operations. This position is dedicated to fostering lifelong relationships with Cirrus aircraft owners and pilots by delivering exceptional service throughout their journey. The CXA leverages a client-centric approach to create personalized experiences that exceed expectations, contribute to a robust aviation experience and grow revenue

Responsibilities

Customer Engagement and Upselling: Actively engage with customers to understand their needs, address concerns, and identify opportunities for upselling or cross-selling products and services.
Relationship Management: Develop and maintain strong relationships with customers before, during, and after their interactions with the business, ensuring consistent positive brand experiences.
Cross-functional Collaboration: Collaborate with internal departments to optimize customer interactions, expand the use of Cirrus products and services, and foster brand loyalty.
Product Knowledge and Trends: Maintain a comprehensive understanding of Cirrus merchandise, industry trends, and consumer behavior to enhance customer interactions and product recommendations.
Operational Excellence: Perform daily operational tasks including opening and closing the store, processing sales transactions, managing inventory, and ensuring adherence to merchandising standards.
Continuous Improvement: Identify opportunities for store improvements in merchandise selection, visual standards, and operational processes to enhance customer satisfaction and operational efficiency.
Travel Requirements: This role may require travel based on business needs. Specific travel expectations, including frequency, duration, and locations, may vary and will be communicated in advance when possible. Travel may include visits to one or more of the following locations: Duluth, MN; Grand Forks, ND; Orlando/Kissimmee, FL; McKinney, TX; Benton Harbor, MI; Scottsdale/Chandler, AZ, as well as other regions as needed for events or additional business requirements.

Qualifications

Bachelor's degree in Retail Merchandising, Business, Hospitality, or related fields plus 4-7 years of retail or customer service experience
Demonstrated track record of increasing responsibilities and business growth, proficiency in Microsoft Office Suite, and the ability to adapt quickly to new systems.
Strong work ethic, ability to work independently and prioritize tasks in a fast-paced environment, sound judgment, and excellent communication skills.
Valid driver's license with a good driving record, flexibility for overnight travel and weekend work.

Our Benefits: Cirrus provides a range of exciting benefits, including:

Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
Employer-Paid Coverages: Group term life, short- and long-term disability insurance
Flexible Spending Accounts:FSA and HSA offerings with company contributions to HSA
Well-being:Calm Health, Employee Assistance Program, and wellness incentives through medical provider
401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
PTO: Various PTO plans starting at 100 hours accrued within the first year
Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
Career Development: Tuition reimbursement program and professional growth opportunities
Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
Community & Engagement: Company and employee clubs at various locations