Customer Experience Representative - Trenton Mercer Airport

National Car Rental; Trenton (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Rental car discounts

401k matching

Health insurance

Life insurance

Dental insurance

Vision insurance

Training & development

Job summary

National Car Rental is hiring a Customer Experience Representative at the Trenton Mercer Airport location. The role emphasizes friendly, efficient customer service and guiding customers through rental processes with clear terms and options.

Responsibilities include greeting customers, detailing vehicle features, upselling protection products, and handling reservations and inquiries. Local information and timely communication are key to a positive rental experience.

Qualifications

• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Ability to communicate rental terms and vehicle features clearly.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle features.
• Offer options for protection products, upgrades, fuel, and other services.
• Assist with directions, maps, and local information for customers.
• Handle reservations, rate quotes, and general inquiries by phone or in person.
• Process callbacks and miscellaneous calls as assigned.
• Assess rental condition on return and report issues to management.
• Maintain attendance, punctuality, and seek ongoing training.

Skills

Customer service

Sales experience

Communication skills

Professionalism

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $18.50 / hour and is located at the Trenton Mercer Airport (TTN) - 1100 Terminal Circle Dr Ewing, NJ 08628.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We Have The Following Schedule Available

• Monday: 8:00am to 5:00pm
• Tuesday: OFF
• Wednesday: OFF
• Thursday: 8:00am to 5:00pm
• Friday: 8:00am to 5:00pm
• Saturday: 8:00am to 5:00pm
• Sunday: 8:00am to 5:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid, unrestricted driver’s license that is not in provisional or probationary status.
• Must live in Mercer County, NJ.