Customer Experience Representative - Appleton Airport

National Car Rental; Appleton (WI); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental in Appleton, WI, seeks a Customer Experience Representative to provide friendly, efficient service and guide customers through rental processes. You will verify driver information to ensure smooth rentals and returns, with an emphasis on accuracy and guest satisfaction.

The role pays $18 per hour plus potential bonuses and is based at Appleton Airport. Schedule includes shifts Tue–Sat with Sundays/Mondays off, and opportunities for training and development.

Qualifications

• Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Must be at least 18 years old.
• Must be authorized to work in the United States without today’s required sponsorship.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms, vehicle features, and services.
• Offer protection products, upgrades, fuel options, and other equipment to meet customer needs.
• Provide directions, maps, and local information to customers.
• Answer calls for reservations, quotes, questions, and resolve issues with customers and other branches.
• Handle callback management and other assigned calls.
• Assess rental condition upon return and notify management of issues.
• Stay informed about vehicle maintenance needs and report them.
• Pursue training and development opportunities and participate in company training.
• Perform miscellaneous duties and maintain punctual attendance.

Skills

Customer service

Sales experience

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $18 / hour plus potential bonuses.

This position is located at the Appleton Airport (ATW) on W6395 Challenger Dr, Appleton, WI 54914.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We Have The Following Schedule Available

• Monday: OFF
• Tuesday: OFF
• Wednesday: 2:00pm to Close
• Thursday: 2:00pm to Close
• Friday: 2:00pm to Close
• Saturday: 2:00pm to Close
• Sunday: OFF

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have worked 12 consecutive months or more at most recent employer
• Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years