Customer Experience Representative - Norfolk Airport

National Car Rental; Norfolk (VA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Norfolk International Airport is seeking a Customer Experience Representative to deliver friendly, efficient service and drive rental transactions. You will verify driver information and guide customers through the rental process to ensure a smooth experience at ORF.

The role offers $16.38 per hour with monthly incentive pay opportunities, and schedule Thursday–Saturday evenings, reflecting airport operations and customer demand.

Qualifications

• 18 years or older and authorized to work in the United States.
• Minimum 1 year of customer service or sales experience in a fast-paced environment.
• Valid driver's license with limited driving violations.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Explain rental terms and vehicle features to customers and present optional products.
• Assist customers with directions and local area information when needed.
• Handle reservations, rate quotes, questions, and callbacks via phone.
• Assess rental return condition and communicate any vehicle issues to management.
• Maintain regular attendance and punctuality; participate in training and development.

Skills

Customer service

Sales experience

Communication

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Job Details

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $16.38 / hour with the opportunity to earn monthly incentive pay bonuses and is located at the Norfolk International Airport (ORF) - 2200 Norview Ave., Norfolk, VA 23518.

Schedule: Thursday - Saturday from 3:30pm - 12:00am

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Minimum of 1 year customer service or sales experience in a fast paced environment
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years (Total points on driving record cannot exceed 8 points)
• No drug or alcohol related conviction on driving record in the past 3 years