Customer Experience Representative - Norfolk Airport

National Car Rental; Norfolk (VA); In loco; USD 19.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Employee discount

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Descrizione del lavoro

National Car Rental at Norfolk International Airport is hiring a Customer Experience Representative. You will greet customers, explain terms and vehicle features, and offer optional protections and upgrades to ensure a smooth rental experience.

The role emphasizes friendly, efficient service, managing reservations, answering questions, and supporting customers from check-in to return.

Competenze

• Minimum 1 year of customer service or sales experience in a fast-paced environment.
• Must be authorized to work in the United States without sponsorship now or in the future.
• Valid driver's license with limited moving violations and no major incidents in 3 years.

Mansioni

• Meet and greet customers in a professional, friendly, and timely manner.
• Explain rental terms, vehicle features, and services to customers.
• Offer optional protection products, upgrades, fuel options, and equipment.
• Provide directions and local information to customers when needed.
• Handle reservations, rate quotes, and general inquiries via phone and in-person.
• Assist with vehicle return inspection and note any issues for management.

Conoscenze

Customer service

Sales

Communication

Problem solving

Formazione

High School Diploma or GED

Descrizione del lavoro

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This pay for this position starts at $16.38 / hour with the opportunity to earn monthly incentive pay bonuses and is located at the Norfolk International Airport (ORF) - 2200 Norview Ave., Norfolk, VA 23518.

We Offer

• Paid time off


• Employee discount


• Retirement savings plan including 401k with matching profit sharing


• Health Insurance


• Life Insurance


• Dental Insurance


• Vision Insurance


• Training and development

Schedule

• Tuesday – Saturday 3:30pm – 12:00am, Sunday/Monday OFF OR


• Sunday – Thursday 3:30pm – 12:00am, Friday/Saturday OFF

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner


• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services


• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment


• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information


• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors


• Place outgoing calls for callback management, and miscellaneous calls as assigned


• Assist to assess condition of rental upon return


• Notify Management of any known customer problems


• Notify Management of any known vehicle problems and any required vehicle maintenance


• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training


• Perform miscellaneous and backup duties job-related duties as assigned


• Seek to improve job performance through self-assessment, skill development, training and goal setting


• Maintain a regular and reliable level of attendance and punctuality


• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old


• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.


• High School Diploma or G.E.D. required


• Minimum of 1 year customer service or sales experience in a fast paced environment


• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years (Total points on driving record cannot exceed 8 points)


• No drug or alcohol related conviction on driving record in the past 3 years