Customer Experience Representative - Gulf Shores International Airport

National Car Rental; Gulf Shores (AL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Rental discounts

401k with match

Health insurance

Life insurance

Dental insurance

Vision insurance

Training & development

Job summary

Enterprise Mobility, operator of Enterprise Rent-A-Car, National Car Rental, and Alamo brands, is hiring a Customer Experience Representative at Gulf Shores. You will greet customers, explain rental terms, and guide them through the rental process to ensure a smooth experience.

The position pays from $18.80 per hour with monthly bonus opportunities and offers benefits such as PTO, insurance, and retirement plans. Located at Gulf Shores International Airport (GUF).

Qualifications

• Must have at least 2 years of continuous customer service or sales experience in retail, guest services, or administrative support.
• High School Diploma or G.E.D. required.
• Must be authorized to work in the United States without sponsorship now or in the future.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle options.
• Assist customers with reservations, rate quotes, and general questions.
• Help with directing customers, maps, and local information as needed.
• Maintain attendance and punctuality.

Skills

Customer service

Sales experience

Retail experience

Administrative support

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The pay for this position starts at $18.80 / hour plus monthly bonus opportunities.

This position is located at the Gulf Shores International Airport (GUF) 3190 Airport Drive Gulf Shores, AL 36542.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We Have The Following Schedule Available

• Monday: 7:30am to 6:00pm
• Tuesday: OFF
• Wednesday: OFF
• Thursday: 9:00am to 7:00pm
• Friday: 12:00pm to 9:00pm
• Saturday: OFF
• Sunday: 7:30am to 6:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of continuous customer service or sales experience in retail, guest services, or administrative support
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
  • Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)