Customer Experience Representative - Montgomery, AL Airport

National Car Rental; Montgomery (AL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee discount

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental is hiring a Customer Experience Representative at the Montgomery Airport location. You will greet customers, verify driver information, and process rentals efficiently while offering approved products and services.

The role requires strong customer service and clear communication, with full-time hours and a starting pay of $17 per hour. The position emphasizes friendly customer interactions, accurate documentation, and teamwork to ensure a smooth rental and return experience.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• High School Diploma or GED.
• Minimum 2 years of customer service or sales experience in retail, guest services, or admin support.
• Valid driver's license with clean record (no more than 2 moving violations or at fault accidents in 3 years).
• No drug or alcohol related convictions in the past 5 years.

Responsibilities

• Meet and greet customers professionally, in a friendly and timely manner.
• Explain rental terms, vehicle features and services to customers.
• Suggest protection products, upgrades, fuel options and additional equipment as appropriate.
• Provide directions and local information to customers and assist with reservations.
• Handle reservations, quotes and general inquiries, coordinating with other branches and vendors.
• Assist with vehicle return inspections and communicate any issues to management.

Skills

Customer service

Sales

Communication

Professional demeanor

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This position is full time and is located at the Montgomery Airport - 4437 Selma Highway, Montgomery, AL 36108 The starting pay is $17 / hour.

We Offer

• Paid time off
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

• Monday: Off
• Tuesday: Off
• Wednesday: 10am - 8pm
• Thursday: 10am - 8pm
• Friday: 10am - 8pm
• Saturday: 10am - 8pm
• Sunday: 10am - 8pm

OR

• Monday: 10am - 8pm
• Tuesday: 10am - 8pm
• Wednesday: 10am - 8pm
• Thursday: Off
• Friday: Off
• Saturday: 10am - 8pm
• Sunday: 10am - 8pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
• Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration.
• No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI).