Return Agent - Norfolk Airport

National Car Rental; Norfolk (VA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health insurance

Life insurance

Dental insurance

Vision insurance

Training and development

Job summary

National Car Rental is hiring a Seasonal Return Agent at Norfolk International Airport. You will provide friendly, efficient service during the rental return process and assist customers with transactions and transportation to the airport terminal.

Hours are Thursday–Sunday, 10:30am–9:00pm, with monthly incentive pay bonuses up to $1,000. Benefits include PTO, insurance, 401k, and employee car discounts.

Qualifications

• Must have at least 1 year of customer service or sales experience.
• Proven ability to interact professionally with customers in a fast-paced environment.
• Strong communication and problem-solving skills are essential.
• Must be at least 18 years old.
• Valid driver’s license with clean driving record according to company policy.

Responsibilities

• Greet customers on arrival and guide them through the rental return process.
• Explain rental charges and provide accurate receipts.
• Assist customers with transportation to the airport terminal.
• Identify and log any vehicle damage and coordinate with corresponding teams.
• Maintain an organized lot and ensure smooth traffic flow.
• Support in keeping customers satisfied and collect feedback.

Skills

Customer service

Sales experience

Communication

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has been frequently named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America, and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This position is located at Norfolk International Airport (ORF) – 2200 Norview Ave., Norfolk, VA 23518. This position pays $17.50 per hour with the opportunity to earn monthly incentive pay bonuses up to $1,000 per month.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development

Schedule: Thursday – Sunday 10:30am – 9:00pm

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and/or body damage communicated by the customers
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self‑assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job‑related duties as assigned

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Minimum of 1 year customer service or sales experience in a fast‑paced environment
• Must have a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years (total points on driving record cannot exceed 8 points)
• No drug or alcohol related conviction on driving record in the past 3 years

Equal Opportunity Employer / Disability / Veterans