Customer Experience Representative - Midland

Enterprise Holdings; Midland (TX); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health, Life, Dental, and Vision Insurance

Training and development

Job summary

Enterprise Holdings in Midland, Texas is looking for a Customer Experience Representative (CXR). This role focuses on providing top-notch customer service and facilitating rental processes efficiently.

The starting pay is $16.00 per hour, with opportunities for performance-based bonuses. Responsibilities include greeting customers, answering questions, and ensuring an excellent rental experience.

Qualifications include a High School Diploma and at least 1 year of customer service experience.

Qualifications

• Must have a minimum of 1 year of customer service or sales experience.
• High School Diploma or G.E.D. required.
• Must have a valid driver's license with a clean driving record.

Responsibilities

• Meet and greet customers in a professional, friendly manner.
• Provide superior customer service by understanding rental terms.
• Answer incoming calls for reservations and general inquiries.
• Assist in assessing the condition of rentals upon return.

Skills

Customer service

Sales techniques

Communication

Time management

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $16.00 / hour. plus incentive bonus based on performance.

This position is located at: 9506 La Force Blvd, Midland, TX 79706.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule: Monday through Friday: 7:00AM - 3:30 PM

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be willing to accept a starting pay of $16/hr plus incentive bonus based on performance.
• Apart from religious observation, must be able to work the following shift/schedule: Monday through Friday - 7:00 a.m. - 3:30 p.m.