Customer Experience Representative - Laredo International Airport

National Car Rental; Laredo (TX); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Laredo International Airport is hiring a Customer Experience Representative to deliver friendly, efficient service and guide customers through the rental process. The role involves verifying driver information, quoting rates, and offering optional upgrades and protections while maintaining high service standards.

The position pays $15.50 per hour and includes benefits such as health, dental, vision, life insurance, a 401(k) retirement plan with matching profits, paid time

Qualifications

• Minimum 1 year of customer service or sales experience in retail, guest services, or hospitality.
• Must be at least 18 years old and authorized to work in the United States.
• Must have a valid driver license with limited moving violations in 3 years and no disqualifying offenses.

Responsibilities

• Greet customers in a professional, friendly manner and assist with rental needs.
• Explain rental terms, vehicle features, and optional products to customers.
• Offer directions, maps, and local area information as part of service.
• Answer reservations and rate quote inquiries and provide accurate information to customers.
• Place calls for callbacks and follow-up as needed.
• Assist with vehicle return inspections and communicate any issues to management.
• Pursue on-the-job training and participate in company-sponsored programs.

Skills

Customer service experience

Sales experience

Communication skills

Retail/hospitality experience

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $15.50 / hour and is located at the Laredo International Airport (LRD)- 5210 Bob Bullock Lp, Laredo, TX 78041.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule Available

• Monday: 2:30pm to 11:00pm
• Tuesday: OFF
• Wednesday: OFF
• Thursday: 2:30pm to 11:00pm
• Friday: 2:30pm to 11:00pm
• Saturday: 8:00am to 6:00pm
• Sunday: 2:30pm to 11:00pm

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or hospitality
• Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol-related convictions on driving record in the past 5 years