Customer Experience Representative - Tyler Airport

Enterprise Holdings; Tyler (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Rental car discounts

401k with matching

Health insurance

Life insurance

Dental insurance

Vision insurance

Training & development

Job summary

Enterprise Holdings in Tyler, Texas is seeking a Customer Experience Representative. You will greet customers, explain rental terms, and help select optional products while delivering friendly, efficient service.

The role includes handling reservations by phone, guiding customers with local information, and supporting returns and problem resolution. This full-time position offers benefits, an hourly rate of $14.96, training opportunities, and a path for growth within a leading mobility company.

Qualifications

• Must have at least 1 year of customer service experience.
• Must have at least 1 year of sales experience.
• Must be 18 years or older.
• Must be authorized to work in the United States without sponsorship now or in the future.
• Valid driver's license with clean record as described.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle features.
• Identify customer needs and offer optional protection products, upgrades, fuel options, and accessories.
• Assist customers with directions and local information as needed.
• Answer incoming calls for reservations, quotes, and inquiries; provide information and resolution.
• Place outbound calls for callbacks and follow-ups as assigned.
• Assist in inspecting rentals on return and report any issues.
• Notify management of customer or vehicle problems and participate in ongoing training.

Skills

Customer service

Sales

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $14.96 / hour and is located at the Tyler Pounds Regional Airport (TYR) located at 700 Skyway Blvd Ste 109, Tyler, TX 75704.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We have the following schedule available:

• Monday: 8:30am to 6:00pm
• Tuesday: 8:30am to 6:00pm
• Wednesday: OFF
• Thursday: 8:30am to 6:00pm
• Friday: 8:30am to 6:00pm
• Saturday: OFF
• Sunday: 8:30am to 6:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of customer service experience
• Must have a minimum of 1 year of sales experience
• Must have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years