Customer Experience Representative II

Rheem; Oxnard (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Rheem is seeking a Customer Experience Representative II to be the frontline contact for customers. You will process orders, answer questions about water heaters and parts, and coordinate with shipping, production, control and warehouse teams to fulfill requirements.

Based in Oxnard, CA, this on-site role supports Rheem North America and involves phone and email inquiries, product selection assistance, order tracking, problem resolution and warranty questions.

Job description

TheCustomer Experience Representative IIis the front-line contact for internal and external customers. This position is responsible for providing excellent customer experience regarding water heaters and part orders. Support is provided by accepting and processing orders, coordinating with the shipping, production, control, and warehouse teams to ensure fulfillment of customer requirements, and assisting customers with product selection, order tracking, problem resolution, and warranty questions via phone and email.

This position will support Rheem North America, located inOxnard, CA. This is an on-site position.