Customer Experience Support

J.B. Hunt Transport Services, Inc.; Lowell, Northern (AR, KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k)

Life insurance

Disability coverage

Paid time off

Parental leave

Holidays

Job summary

J.B. Hunt Transport, Inc. in Northwest Arkansas is seeking an entry-level Customer Experience Support professional to handle clerical tasks and support internal teams. You will book loads, input orders, schedule pickups, and assist customers with load updates.

Ideal candidates have a high school diploma or GED, strong communication, multitasking, and accuracy. This full-time role offers comprehensive benefits and opportunities to grow within a leading logistics company.

Qualifications

• High School Diploma or GED required, with less than 1 year of experience.
• Effective communication and multitasking abilities are essential.
• Ability to learn new systems quickly and type accurately.

Responsibilities

• Book loads and enter orders from customers.
• Schedule pick-up and delivery, track loads, and assist with issues.
• Monitor freight in transit and respond to customer location requests.
• Perform general clerical duties and maintain records.

Skills

Effective communication

Multitasking

Prioritization

Learn fast

Typing

Customer service

Education

High School Diploma/GED

Job description

Job Summary

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams.

Job Description

Key Responsibilities:

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
• Monitor freight in transit and customer location requests for appointments
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data

Schedule

• Monday through Friday 7am to 4pm or 8am to 5pm

Qualifications

Minimum Qualification:

• High School Diploma/GED with less than 1 year of working experience

Preferred Qualification:

• Ability to communicate effectively
• Ability to multitask
• Ability to prioritize
• Ability to quickly learn new systems
• Keyboarding and typing
• Ability to meet or exceed customer needs and expectations and provide excellent service
• Ability to process information with high levels of accuracy

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time:

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure (includes vacation and sick time)
• Two weeks of paid parental leave
• Six paid holidays annually

Education

• High School (Required)
• GED (Required)

Work Experience

• Transportation/Logistics
• Clerical/Administrative
• Customer Service/Account Manager

Job Opening ID

00643163 Customer Experience Support (Evergreen) (Open)

This job description has been designed to indicate the general nature and level of work performed byemployees within this classification. It is not designed to contain or be interpreted as a comprehensiveinventory of all duties, responsibilities and qualifications required of employees assigned to this job.To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essentialfunctions.J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equalemployment opportunity without regard to race, color, religion, sex, sexual orientation, genderidentity, national origin, age, persons with disabilities, protected veterans or other bases byapplicable law.

About Us

Better benefits, clear career paths and a people-first culture, because we are Driven for You.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics,offering exciting career opportunities both at corporate and at field locations across the country.There are a variety of job types that support our business, so no matter your passion, J.B. Hunt istheplace to jumpstart your career.

Better benefits, clear career paths and a people-first culture, because we are Driven for You.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics,offering exciting career opportunities both at corporate and at field locations across the country.There are a variety of job types that support our business, so no matter your passion, J.B. Hunt istheplace to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary andbenefits packages, to defined career paths and growth opportunities, we take care of our people andtakegreat pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels tojoinour team. We offer full-time, entry level, professional and management opportunities across alldepartments. Whether you are fresh out of school or bring years of industry experience, a role atJ.B.Hunt could take your career to the next level.