Nights Customer Experience Representative - ICS

J.B. Hunt Transport, Inc.; Lowell (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short‑term and long‑term disability

Paid time off

Paid maternity leave

Paid parental leave

Six paid holidays annually

Job summary

J.B. Hunt Transport, Inc. in Lowell, Arkansas, seeks a Nights Customer Experience Representative to execute customer freight orders and deliver exceptional service.

You will develop and maintain strong customer relationships while maximizing business potential. Key duties include promoting positive relationships, monitoring on-time delivery and accurate billing, communicating with customers to resolve issues, scheduling pickups, entering orders, and providing load updates to operations.

Qualifications

• High School Diploma or GED with 1–2 years of Customer Service or Sales experience OR Bachelor's Degree
• Ability to effectively transmit, receive, and interpret ideas through various mediums
• Ability to adjust to new or changing assignments and maintain composure under pressure

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet needs and goals
• Monitor and support on-time delivery, damage-free services, and accurate billing
• Proactively communicate with customers to check load status and resolve issues to minimize service failures
• Schedule pick-up and delivery appointments optimizing transit time and meeting customer expectations
• Enter customer orders into the order management system to track loads and provide information to operations teams
• Obtain approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for load updates and capacity availability

Skills

Customer service

Sales oriented

Communication skills

Multitasking

Problem solving

Education

High School Diploma/GED

Bachelor's Degree

Tools

Order management system

Job description

Job Title: Nights Customer Experience Representative - IC Department: Customer Service & Contact Center Operations Country: United States of America State/Province: Arkansas City: Lowell Full/Part Time: Full time

Job Summary: Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer‑centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

Key Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
• Monitor and support on‑time delivery, damage‑free services, and accurate billing
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick‑up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for customers regarding load updates and capacity availability

Minimum Qualifications

• High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree

Preferred Qualifications

• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to adjust to new or changing assignments and processes
• Ability to maintain composure under pressure
• Ability to manage multiple priorities
• Ability to maintain professionalism while dealing with difficult individuals
• Sales focused
• Ability to meet or exceed customer needs and expectations to provide excellent service
• Embody a customer‑centric mindset

Compensation: Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short‑term and long‑term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

• Bachelors: Business Administration/Management
• Bachelors: Transportation Logistics
• GED (Required)
• High School (Required)

Work Experience: Customer Service/Account Manager, Sales

Job Opening ID: 00629759 Nights Customer Experience Representative - IAS (Evergreen) (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Fortune 500 experience. Career advancement. Nationwide relocation possibilities. Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

J.B. Hunt welcomes high‑energy, forward‑thinking people of all backgrounds and experience levels to join our team. We offer full‑time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level. J.B. Hunt is proud to serve individuals of all abilities.