Customer Experience Representative - ICS

J.B. Hunt Transport Services, Inc.; Chicago (IL); On-site; USD 47,000 - 58,800; Full time

Benefits offered by this job

Medical benefit

Dental benefit

401(k) retirement plan

Paid time off

Paid parental leave

Paid holidays

Job summary

A leading transportation and logistics company is seeking a Customer Experience Representative to handle customer freight orders, aiming to deliver outstanding service. Responsibilities include fostering positive client relationships, ensuring on-time delivery, and managing bookings effectively. The ideal candidate possesses a high school diploma or equivalent, along with strong customer service skills. Competitive salary and benefits including health coverage, 401(k), and paid leave are offered.

Qualifications

• Up to 1–2 years of Customer Service or Sales experience.
• Ability to maintain professionalism under pressure.
• Ability to meet or exceed customer needs.

Responsibilities

• Promote positive customer relationships by engaging regularly.
• Monitor and support on‑time delivery and accurate billing.
• Communicate with customers regarding load updates.

Skills

Customer relationship management

Problem-solving skills

Communication skills

Sales skills

Education

High School Diploma/GED

Bachelor's Degree

Job description

Customer Experience Representative - IC

Job Summary: Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer‑centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

Job Description:

Key Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
• Monitor and support on‑time delivery, damage‑free services, and accurate billing
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick‑up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for customers regarding load updates and capacity availability

Qualifications

Minimum Qualifications

High School Diploma/GED with up to 1–2 years of Customer Service or Sales experience OR Bachelor's Degree

Preferred Qualifications

• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to adjust to new or changing assignments and processes
• Ability to maintain composure under pressure
• Ability to manage multiple priorities
• Ability to maintain professionalism while dealing with difficult individuals
• Sales focused
• Ability to meet or exceed customer needs and expectations to provide excellent service
• Embody a customer‑centric mindset

The expected starting pay range for this position is between $47,000–58,800.

This position is not eligible for employment‑based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

The Company offers the following benefits for full‑time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short‑term and long‑term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), two weeks of paid parental leave, and six paid holidays annually.

Education

Bachelors: Transportation Logistics, Bachelors: Business Administration/Management, GED (Required), High School (Required)

Work Experience

Sales, Customer Service/Account Manager

Job Opening ID

00618043 Customer Experience Representative - IC (Evergreen) (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

About Us

Better benefits, clear career paths and a people‑first culture, because we are Driven for You™.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

J.B. Hunt welcomes high‑energy, forward‑thinking people of all backgrounds and experience levels to join our team. We offer full‑time, entry‑level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.