Customer Experience Representative - Charlottesville Airport

nationalalamo-erac; Deer Run (VA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility, the team behind Enterprise Rent-A-Car, National Car Rental and Alamo, is hiring a Customer Experience Representative at Charlottesville Airport. The role focuses on friendly, efficient service and guiding customers through rental terms and options.

The position offers PTO, insurance, 401k with match, and employee rental discounts. Starting pay is $16.38 per hour with monthly incentive bonuses; rotating schedule and weekend coverage as outlined.

Qualifications

• Minimum 1 year of customer service or sales experience.
• Must be authorized to work in the United States.
• High School Diploma or GED required.
• Valid driver's license with limited violations in the past 3 years.
• No drug or alcohol related convictions in the past 3 years.

Responsibilities

• Meet and greet customers in a professional, friendly manner.
• Explain rental terms, vehicle features and services.
• Upsell optional protection products and upgrades.
• Assist with directions, maps and local area information.
• Handle reservations by phone, rate quotes and questions.
• Inspect vehicle on return and report issues.

Skills

Customer service

Sales experience

Phone etiquette

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $16.38 / hour with the opportunity to earn monthly incentive pay bonuses and is located at theCharlottesville Airport: 100 Bowen Loop, Charlottesville, VA 22911.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule:

Rotating schedule

• Week 1: Monday - Friday 10am-7pm
• Week 2: Friday - Monday 10am - 7pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Minimum of 1 year customer service or sales experience in a fast paced environment
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years (Total points on driving record cannot exceed 8 points)
• No drug or alcohol related conviction on driving record in the past 3 years