Customer Experience Representative - Burbank Airport

National Car Rental; Burbank (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental is hiring a Customer Experience Representative (CXR) in Burbank, CA. This union role supports a smooth rental process, from greeting customers to processing reservations, with flexible shifts and a starting pay of $19.50 per hour.

Responsibilities include explaining terms, offering add-ons, handling calls, and ensuring vehicle return checks, while maintaining high service standards and eligibility requirements.

Qualifications

• Must be at least 18 years old.
• Valid unrestricted driver's license.
• High school Diploma or GED or equivalent.
• Minimum of 1 year of sales experience.
• Must be authorized to work in the United States and not require sponsorship now or in the future.
• Open availability and able to work 40 hours/week, including holidays, nights and weekends.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services.
• Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other equipment.
• Offer additional customer assistance by providing directions, maps, local area information, and service information; answer calls for reservations, rate quotes, questions and answers, and provide information to customers, other branches, and vendors.
• Place outgoing calls for callback management and miscellaneous calls as assigned.
• Assist to assess condition of rental upon return.
• Notify Management of any known customer or vehicle problems and maintenance needs.
• Pursue on-the-job training and company-sponsored classroom training to build knowledge and skills.
• Perform miscellaneous and backup duties as assigned.

Skills

Customer service

Sales experience

Communication skills

Flexible schedule

Education

High school diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $19.50/hour.

This is a Union Position and schedule is based on a shift bid. Must have open availability (apart from religious observances, must be available to work 40 hours/week, flexible schedule, including holidays, nights and weekends).

This position is located at 2501 N Hollywood Way. Burbank, CA 91505.

We Offer

• Paid time off
• Employee rental car discounts
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• This position requires a valid unrestricted driver's license
• Must have an High school Diploma or GED equivalent
• Must have a minimum of 1 year of sales experience
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observations, must have open availability and able to work 40/hrs a week including days, nights, weekends and holidays

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.