Customer Experience Representative - Anchorage Airport

National Car Rental; Anchorage (AK); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Health/Dental/Vision Insurance

Employee discounts

401(k) with company match

Job summary

National Car Rental in Anchorage, Alaska is hiring a Customer Experience Representative to greet customers, explain rental terms, and process transactions at ANC. This full-time role requires strong communication and a helpful attitude to ensure a smooth rental and return experience.

Responsibilities include offering protections and upgrades, answering reservations and questions, assisting with directions, and maintaining accurate driver information.

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States
• High School Diploma or GED required
• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support
• Valid drivers license with no more than 2 moving violations and/or at-fault accidents in past 3 years, and no DUI/DWI in past 5 years

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior customer service by explaining rental terms and vehicle features
• Offer protection products, upgrades, fuel options and other equipment
• Assist with directions and local information and answer reservations as needed
• Handle calls for reservations, rate quotes, and general questions with solutions
• Notify management of customer or vehicle issues and assist with maintenance notes
• Support on-call and backup duties as assigned
• Pursue on-the-job training and company-sponsored classroom training

Skills

Customer Service

Sales

Communication

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This is a full time position that will be located at the Anchorage, Alaska Airport (ANC) and pays $21 / hour.

Benefits Package

• Paid Time Off, starting with 14 days off in your first year + 6 paid holidays
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

Schedule

• Sunday: 6:00pm - 2:30am
• Monday: 6:00pm - 2:30am
• Tuesday: 6:00pm - 2:30am
• Wednesday: 6:00pm - 2:30am
• Thursday: 6:00pm - 2:30am
• Friday: Off
• Saturday: Off

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)