Administrative Representative- Augusta Downtown

Enterprise Holdings; Augusta (GA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility, owner of the Enterprise Rent-A-Car, National Car Rental and Alamo brands, is hiring an Administrative Representative in Augusta, GA. You will deliver a high level of customer service primarily by phone and provide essential administrative support to internal teams and customers.

Starting pay is $14 per hour with a 40 hour week. Benefits include paid time off, employee car discounts, 401(k) with matching profit sharing, health, life, dental and vision insurance, plus training

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States without sponsorship.
• High School Diploma or GED required.
• Minimum 1 year of customer service, retail, or administrative experience.
• Valid driver’s license with limited moving violations in 3 years.

Responsibilities

• Take incoming calls for reservations, rate quotes and general questions, providing information and resolution for customers and vendors.
• Make outgoing calls for callback management and miscellaneous tasks as assigned.
• Provide high level customer service over the phone and assist in rental needs.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance to customers.

Skills

Customer service

Administrative support

Phone handling

Data entry

Education

High School Diploma or GED

Tools

Billing software

Accounts receivable software

Kiosk system

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for an Administrative Representative. The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.

The starting rate of pay is $14 / hour based on a 40 hour workweek.

This positions is located at 1202 Walton Way Augusta, GA 30901

We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule:

• Monday, Tuesday, Thursday, Friday: 8:00am-6:00pm
• Sunday: 8:00am-12:00pm

Enterprise Mobilityis a leading provider of mobility solutions, owning andoperatingtheEnterprise Rent-A-Car,National Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental,carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• May assist with or perform customer pick-ups in a safe and courteous manner
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years