Customer Experience Representative - Grand Rapids Airport

Enterprise Holdings; Grand Rapids (MI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Holdings is seeking a Customer Experience Representative at the Grand Rapids Airport location. You will greet customers, explain rental terms, and help select options while ensuring a smooth rental and return experience.

The role emphasizes friendly service, product upsell opportunities, and accurate documentation. Responsibilities include handling inquiries, coordinating reservations, and assisting with vehicle return checks.

Qualifications

• Minimum 1 year of customer service or sales experience.
• Must be 18+ and eligible to work in the United States.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle features.
• Offer optional protection products, upgrades, fuel options and other equipment.
• Assist customers by providing directions and local information.
• Handle incoming calls for reservations, quotes, and general questions; resolve issues.
• Perform return inspections and communicate any vehicle concerns to Management.
• Pursue on-the-job training and company-sponsored development opportunities.
• Maintain reliable attendance and perform related duties as assigned.

Skills

Customer service

Sales experience

Education

High school diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $18 / hour and is located at the Grand Rapids Airport - 5500 44th Street SE, Grand Rapids MI 49512.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We have the following schedules available:

• Monday: 5:00pm to 2:00am
• Tuesday: 5:00pm to 2:00am
• Wednesday: 5:00pm to 2:00am
• Thursday: 5:00pm to 2:00am
• Friday: OFF
• Saturday: OFF
• Sunday: 5:00pm to 2:00am

Or

• Monday: 6:00am to 3:00pm
• Tuesday: OFF
• Wednesday: OFF
• Thursday: 5:00am to 2:00pm
• Friday: 4:00am to 1:00pm
• Saturday: 6:00am to 3:00pm
• Sunday: 5:00am to 2:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).