Customer Experience Representative - Albany International Airport

Enterprise Holdings; City of Albany (NY); On-site; USD 21,025 - 29,945; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Holdings is hiring a Customer Experience Representative at Albany International Airport. In this role, you will provide exceptional customer service while facilitating the rental process. Responsibilities include welcoming customers, understanding rental terms, answering calls, and assessing rental conditions. Candidates should be at least 18 years old and possess two years of customer service experience. The position offers a starting pay of $18.50/hour, paid time off, and various insurance benefits.

Qualifications

• Must be at least 18 years old.
• Must have two years of customer service experience.
• Must be authorized to work in the United States.

Responsibilities

• Meet and greet customers in a professional manner.
• Provide superior customer service by understanding rental terms.
• Assist to assess condition of rental upon return.

Skills

Customer service

Communication

Problem-solving

Education

High school diploma or GED

Two years college experience

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $18.50 / hour

This position is located at The Albany International Airport- located at 737 Albany Shaker Road Albany, NY 12211

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedules Available:

• Monday, Tuesday, Thursday, Friday, Saturday: 6:00am-3:00pm (1 hour meal break)
• Monday, Wednesday, Thursday, Friday, Saturday: 8:00am-5:00pm (1 hour meal break)
• Sunday-Thursday: 4:00pm - 1:00am (1 hour meal break)

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old.
• Must have two years college experience OR at least two years of customer service experience
• Must have a high school diploma or GED
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted U.S. driver's license.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be able to understand, read, write, and speak English